Service Level Agreement

Choose Your Perfect Plan

  • 3 Months Free
  • Contact Our Team For Further Details

  • Support with any TouchOffice Web faults
  • Phone & Email Support with programming support and guidance
  • TouchOffice Web User Management
  • Support Portal Access to TouchOffice Web Manuals
  • Full Remote Support on all YN Software and Integration Products
  • Report Discrepancies/Queries
  • Customer Balance Discrepancies/Queries
  • Remote and Telephone Support on basic programming changes
  • Full Access to our support portal’s FAQ’s & Manuals on all YN products
  • Full Access to Training Videos
  • Available for all our new customer contracts.
  • Level 1
  • Contact Our Team For Further Details

  • Support with any TouchOffice Web faults
  • Phone & Email Support with programming support and guidance
  • TouchOffice Web User Management
  • Support Portal Access to TouchOffice Web Manuals
  • Full Remote Support on all YN Software and Integration Products
  • Report Discrepancies/Queries
  • Customer Balance Discrepancies/Queries
  • Remote and Telephone Support on basic programming changes
  • Full Access to our support portal’s FAQ’s & Manuals on all YN products
  • Full Access to Training Videos
  • TouchOffice Web Support (Account Numbers ending in a “W”), which is included with all TouchOffice Web subscriptions. This service agreement is to only cover TouchOffice Web.
  • Level 2
  • Contact Our Team For Further Details

  • Support with any TouchOffice Web faults
  • Phone & Email Support with programming support and guidance
  • TouchOffice Web User Management
  • Support Portal Access to TouchOffice Web Manuals
  • Full Remote Support on all YN Software and Integration Products
  • Report Discrepancies/Queries
  • Customer Balance Discrepancies/Queries
  • Remote and Telephone Support on basic programming changes
  • Full Access to our support portal’s FAQ’s & Manuals on all YN products
  • Full Access to Training Videos
  • Full service (Account Numbers ending in a G). This level of support we offer for free for the first 3 months of a new customer’s contract. Excluding, any access to our training videos. After 3 months has expired, a full-service contract will need to be purchased.