Phone & Email Support with programming support and guidance
TouchOffice Web User Management
Support Portal Access to TouchOffice Web Manuals
Full Remote Support on all YN Software and Integration Products
Report Discrepancies/Queries
Customer Balance Discrepancies/Queries
Remote and Telephone Support on basic programming changes
Full Access to our support portal’s FAQ’s & Manuals on all YN products
Full Access to Training Videos
Available for all our new customer contracts.
Level 1
Contact Our Team For Further Details
Support with any TouchOffice Web faults
Phone & Email Support with programming support and guidance
TouchOffice Web User Management
Support Portal Access to TouchOffice Web Manuals
Full Remote Support on all YN Software and Integration Products
Report Discrepancies/Queries
Customer Balance Discrepancies/Queries
Remote and Telephone Support on basic programming changes
Full Access to our support portal’s FAQ’s & Manuals on all YN products
Full Access to Training Videos
TouchOffice Web Support (Account Numbers ending in a “W”), which is included with all TouchOffice Web subscriptions. This service agreement is to only cover TouchOffice Web.
Level 2
Contact Our Team For Further Details
Support with any TouchOffice Web faults
Phone & Email Support with programming support and guidance
TouchOffice Web User Management
Support Portal Access to TouchOffice Web Manuals
Full Remote Support on all YN Software and Integration Products
Report Discrepancies/Queries
Customer Balance Discrepancies/Queries
Remote and Telephone Support on basic programming changes
Full Access to our support portal’s FAQ’s & Manuals on all YN products
Full Access to Training Videos
Full service (Account Numbers ending in a G). This level of support we offer for free for the first 3 months of a new customer’s contract. Excluding, any access to our training videos. After 3 months has expired, a full-service contract will need to be purchased.